Terms of Service

These Terms of Service describe the contractual framework for the WorkSource platform, operated by WorkSource Global, Inc.

Platform Terms Overview

Contents

1. Introduction
2. Platform Description
3. Eligibility and Account Registration
4. Job Seeker Accounts and Candidate Profiles
5. Employer Accounts and Job Postings
6. Verification and Trust Signals
7. Background Checks and Screening Services
8. Payments, Billing, Subscriptions, and Taxes
9. User Content and Platform Data
10. Acceptable Use
11. Matching, Recommendations, and No Guarantee of Results
12. Reviews, References, and Feedback
13. Third-Party Services
14. Privacy and Data Protection
15. Intellectual Property
16. Confidentiality
17. Suspension and Termination
18. Disclaimers
19. Indemnification
20. Limitation of Liability
21. Governing Law and Dispute Resolution
22. Changes to These Terms
23. Notices and Contact

1. Introduction

These Terms of Service (the "Terms") govern access to and use of the WorkSource websites, applications, marketplace tools, employer dashboard, job seeker profiles, verification workflows, communication tools, and related services (collectively, the "Platform") provided by WorkSource Global, Inc. ("WorkSource," "Company," "we," "us," or "our").

By creating an account, accessing the Platform, posting a job, creating a candidate profile, submitting an application, purchasing a service, or otherwise using WorkSource, a user agrees to be bound by these Terms and any additional policies referenced in these Terms.

If a user accesses the Platform on behalf of a company, organization, or other legal entity, that user represents that they are authorized to bind that entity to these Terms. In that case, "user" includes both the individual user and the entity represented by that user.

2. Platform Description

WorkSource is designed as a verified hiring marketplace that helps job seekers and employers connect through structured profiles, employer-created job criteria, matching logic, application workflows, and verification-enabled trust signals.

The Platform may include job seeker onboarding, resume upload for profile creation, structured candidate profiles, employer account creation, job posting tools, applicant matching, candidate status updates, employer review workflows, identity verification status, paid services, communications, and related marketplace features.

WorkSource is not an employer, staffing agency, payroll provider, benefits provider, legal advisor, tax advisor, or guarantor of employment outcomes. Employers remain responsible for hiring decisions, employment offers, compensation, classification, workplace policies, compliance, and onboarding.

3. Eligibility and Account Registration

Users must be at least 18 years old and legally able to enter into these Terms. Users may not access the Platform if prohibited from doing so under applicable law or if previously suspended or removed from the Platform.

Users must provide accurate, complete, and current account information and maintain the accuracy of that information. WorkSource may require identity, business, or account verification before providing full access to certain features.

Each user is responsible for maintaining the confidentiality of login credentials and for all activity that occurs under that user account. Users must promptly notify WorkSource of any unauthorized access or suspected account compromise.

4. Job Seeker Accounts and Candidate Profiles

Job seekers may create a WorkSource account and provide information used to generate a structured candidate profile. A resume may be uploaded during onboarding for data extraction and profile creation; after onboarding, employers are expected to review the WorkSource profile rather than a traditional resume submission workflow.

Job seekers are responsible for ensuring that all profile information, credentials, employment history, location information, availability, skills, certifications, and other submitted information are accurate and not misleading.

WorkSource may display verification indicators, profile completeness, application activity, background check status, employer feedback, or other trust signals where available. A verification indicator does not guarantee employment, compensation, performance, character, or suitability for any role.

5. Employer Accounts and Job Postings

Employers may create accounts, post jobs, define job requirements, view matched applicants, manage candidate pipelines, communicate with candidates, and request additional steps through the Platform.

Employers are solely responsible for job descriptions, compensation information, required qualifications, interview practices, hiring decisions, offer letters, employment classification, workplace policies, and compliance with all applicable employment, wage, hour, anti-discrimination, privacy, and labor laws.

Employers may not post false, misleading, discriminatory, unlawful, fraudulent, unpaid, exploitative, or prohibited opportunities. WorkSource may remove job postings, restrict visibility, suspend employer access, or take other action where a posting appears inconsistent with these Terms or applicable law.

6. Verification and Trust Signals

WorkSource may require or offer identity verification, business verification, work history verification, credential verification, background check indicators, profile badges, employer reviews, references, or other trust and safety signals.

Identity verification is expected to be performed by a third-party provider. WorkSource may receive or retain verification status, workflow metadata, and related platform records, but does not represent that it independently authenticates every underlying identity document or data point unless expressly stated.

Verification status may be unavailable, incomplete, expired, revoked, disputed, or subject to vendor limitations. WorkSource may update, remove, or re-review verification indicators at any time to preserve marketplace integrity.

7. Background Checks and Screening Services

WorkSource may in the future offer background check or screening-related services through one or more third-party providers. Any such services will be subject to separate disclosures, authorizations, consents, vendor terms, and applicable legal requirements.

Where background checks are used for employment purposes, employers remain responsible for complying with applicable law, including required disclosures, candidate authorization, pre-adverse action procedures, adverse action procedures, individualized assessments where required, and any federal, state, or local restrictions.

WorkSource does not make hiring decisions for employers and does not guarantee the accuracy, completeness, timeliness, or legal sufficiency of third-party background check reports or screening results.

8. Payments, Billing, Subscriptions, and Taxes

Paid services may include job postings, employer plans, subscription tiers, candidate mobility tools, verification-related features, background check add-ons, promotional features, or other services offered by WorkSource from time to time.

Payments are expected to be processed through Stripe or another third-party payment processor. Users authorize WorkSource and its payment processor to charge applicable fees, taxes, renewals, and other amounts associated with selected services.

Unless otherwise stated in a written agreement or checkout flow, fees are non-refundable once the applicable service period begins or the applicable paid feature is delivered. WorkSource may change prices, billing periods, promotional offers, or plan features with notice where required by law.

9. User Content and Platform Data

Users may submit profile information, resumes, job postings, employment history, credential information, reviews, messages, documents, feedback, and other content ("User Content"). Users retain ownership of their User Content, subject to the license granted in these Terms.

Users grant WorkSource a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, display, transmit, adapt, analyze, and use User Content as necessary to operate, secure, improve, and provide the Platform, including matching, verification, analytics, support, and fraud prevention.

Users represent that they have all rights necessary to submit User Content and that User Content does not violate law, third-party rights, confidentiality obligations, privacy rights, intellectual property rights, or these Terms.

10. Acceptable Use

Users may not use the Platform to engage in fraud, harassment, scraping, spam, credential sharing, unauthorized access, discriminatory hiring practices, misrepresentation, unlawful job postings, malware distribution, or any activity that interferes with Platform integrity or security.

Users may not reverse engineer, copy, resell, commercially exploit, bypass, probe, scan, overload, or disrupt any portion of the Platform except as expressly permitted in writing.

WorkSource may investigate suspected violations and may suspend accounts, remove content, restrict features, preserve evidence, notify affected users, cooperate with lawful requests, or terminate access where appropriate.

11. Matching, Recommendations, and No Guarantee of Results

The Platform may generate matches, recommendations, rankings, alerts, job visibility, candidate visibility, or other outputs based on information provided by users, employer criteria, geographic data, credentials, work history, profile completeness, verification status, marketplace activity, or other factors.

Matches and recommendations are informational and workflow tools only. They do not guarantee that a job seeker is qualified, that an employer will interview or hire a candidate, that a job is suitable, or that any user will achieve a specific outcome.

Users remain responsible for independent evaluation, due diligence, interview processes, reference checks, legal compliance, and final decisions.

12. Reviews, References, and Feedback

WorkSource may allow employers, prior employers, job seekers, or authorized users to provide reviews, references, ratings, endorsements, or other feedback. Such feedback must be accurate, lawful, relevant, and based on a legitimate relationship or interaction.

WorkSource may moderate, remove, restrict, or decline to display feedback that appears fraudulent, retaliatory, discriminatory, defamatory, irrelevant, misleading, abusive, or inconsistent with Platform standards.

Feedback and reviews are subjective statements of third parties. WorkSource does not independently verify all feedback and does not guarantee the accuracy or completeness of user-submitted reviews or references.

13. Third-Party Services

The Platform may integrate with or link to third-party services, including identity verification providers, payment processors, background check vendors, analytics tools, cloud infrastructure providers, communication tools, and other service providers.

Third-party services are governed by their own terms, privacy policies, security practices, and service commitments. WorkSource is not responsible for third-party services except to the extent required by applicable law or a separate written agreement.

Users authorize WorkSource to share information with third-party service providers as reasonably necessary to provide the Platform and related services, subject to the WorkSource Privacy Policy and applicable law.

14. Privacy and Data Protection

Use of the Platform is subject to the WorkSource Privacy Policy, which describes how WorkSource collects, uses, discloses, retains, and protects personal information.

Users are responsible for providing accurate information and obtaining any required permissions before submitting personal information about another person. Employers are responsible for complying with applicable privacy and employment laws when using candidate information.

WorkSource may implement administrative, technical, and organizational safeguards designed to protect Platform data, but no system can be guaranteed to be completely secure.

15. Intellectual Property

The Platform, including software, workflows, design, text, graphics, trademarks, service marks, logos, databases, matching logic, and other proprietary materials, is owned by WorkSource or its licensors and is protected by intellectual property and other laws.

Except as expressly permitted by these Terms, users may not copy, modify, distribute, sell, lease, sublicense, create derivative works from, or otherwise exploit any portion of the Platform.

WorkSource may use feedback, suggestions, ideas, or recommendations submitted by users without restriction, compensation, or obligation to the user.

16. Confidentiality

Certain Platform information, including non-public pricing, product roadmaps, beta features, security information, business processes, and employer or candidate data, may be confidential.

Users may not disclose confidential information obtained through the Platform except as permitted by WorkSource, required by law, or necessary to use the Platform for its intended purpose.

Employers must treat candidate information as confidential and use it only for legitimate recruiting, evaluation, hiring, and related employment purposes.

17. Suspension and Termination

WorkSource may suspend or terminate access to the Platform where a user violates these Terms, creates legal risk, submits false information, misuses candidate or employer data, fails to pay fees, compromises security, or otherwise threatens marketplace integrity.

Users may stop using the Platform at any time and may request account closure subject to applicable retention, legal, fraud prevention, compliance, billing, and operational requirements.

Sections that by their nature should survive termination will survive, including payment obligations, confidentiality, intellectual property, disclaimers, indemnification, limitations of liability, dispute resolution, and data retention provisions.

18. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, WorkSource disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and reliability.

WorkSource does not guarantee that the Platform will be uninterrupted, error-free, secure, free of harmful components, or that Platform outputs, matches, verifications, communications, postings, or user content will be accurate, complete, current, or reliable.

WorkSource does not guarantee employment, interviews, hires, candidate quality, employer quality, job availability, compensation, retention, business results, or any specific marketplace outcome.

19. Indemnification

To the maximum extent permitted by law, users agree to indemnify, defend, and hold harmless WorkSource and its officers, directors, employees, contractors, advisors, affiliates, service providers, and agents from and against claims, damages, liabilities, losses, costs, and expenses arising from user content, account activity, violation of these Terms, violation of law, misuse of the Platform, employment decisions, job postings, hiring practices, payment disputes, or infringement of third-party rights.

WorkSource may control the defense of any indemnified matter, and users agree to cooperate in the defense of such claims.

20. Limitation of Liability

To the maximum extent permitted by law, WorkSource will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost profit damages, or for loss of data, goodwill, business opportunity, employment opportunity, revenue, savings, or reputation, even if advised of the possibility of such damages.

To the maximum extent permitted by law, WorkSource total liability arising out of or relating to the Platform or these Terms will not exceed the greater of the amount paid by the user to WorkSource for the applicable service during the three months before the event giving rise to liability or one hundred dollars ($100).

21. Governing Law and Dispute Resolution

These Terms, and any dispute arising out of or relating to these Terms or the Platform, will be governed by the laws of the State of Delaware, without regard to conflict of law principles, except where applicable law requires otherwise. Subject to the arbitration agreement below, the exclusive venue for any dispute that proceeds in court will be the state or federal courts located in Mecklenburg County, North Carolina, and each party consents to personal jurisdiction there.

Before initiating arbitration or any other proceeding, the parties agree to attempt in good faith to resolve the dispute informally. The initiating party must first send a written notice of dispute describing the claim and the relief sought to legal@theworksource.com (and, for a claim by WorkSource, to the user's account contact). The parties will then have sixty (60) days to reach a resolution. Completion of this informal process is a condition precedent to commencing arbitration.

Binding Individual Arbitration. Except for the excluded claims described below, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or the relationship between the user and WorkSource, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved exclusively through final and binding arbitration on an individual basis rather than in court. This agreement to arbitrate is governed by the Federal Arbitration Act.

The arbitration will be administered by a nationally recognized arbitration provider under its applicable consumer or commercial rules then in effect. The arbitration will take place in Mecklenburg County, North Carolina, or, at the user's election, by video or telephone or in the county of the user's residence. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court, and not the arbitrator, will decide any question about the enforceability of the Class Action and Collective Action Waiver below.

Class Action and Collective Action Waiver. To the maximum extent permitted by law, the user and WorkSource each agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, mass, representative, or private attorney general action. The arbitrator may not consolidate or join the claims of more than one person and may not preside over any class, collective, or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. If this waiver is found unenforceable as to a particular claim or request for relief, then only that claim or request will be severed and may proceed in court, while all other claims remain in arbitration.

Jury Trial Waiver. To the maximum extent permitted by law, the user and WorkSource each waive any right to a trial by jury in any proceeding arising out of or relating to these Terms or the Platform.

30-Day Right to Opt Out of Arbitration. A user may opt out of this arbitration agreement, including the class and collective action waiver and the jury trial waiver, by sending written notice to legal@theworksource.com within thirty (30) days after first accepting these Terms. The notice must include the user's name, the email and account associated with the user's WorkSource account, and a clear statement that the user wishes to opt out of arbitration. A user who opts out remains bound by all other provisions of these Terms, including the governing law and venue provisions. Opting out has no other effect on the user's relationship with WorkSource.

Excluded Claims. This arbitration agreement does not require arbitration of (a) an individual action in small claims court that stays in that court and is not removed or appealed to a court of general jurisdiction, or (b) a claim for emergency or temporary injunctive relief to protect intellectual property, confidential information, or platform security. Either party may bring such excluded claims in the courts identified above.

Severability and Survival. If any portion of this dispute resolution section other than the Class Action and Collective Action Waiver is found unenforceable, that portion will be severed and the remainder will continue to apply. This dispute resolution section survives termination of the user's relationship with WorkSource.

22. Changes to These Terms

WorkSource may update these Terms from time to time. Material changes will be communicated through the Platform, by email, or by other reasonable means where required by law.

Continued use of the Platform after updated Terms become effective constitutes acceptance of the updated Terms. If a user does not agree to updated Terms, the user must stop using the Platform.

23. Notices and Contact

WorkSource may provide notices through the Platform, by email, by posting on the website, or by other legally sufficient means. Users are responsible for maintaining current contact information in their accounts.

Legal notices to WorkSource should be directed to WorkSource Global, Inc. through the contact method designated on the Platform or in a written agreement.

Questions regarding these Terms may be directed to legal@theworksource.com.

24. Messaging (SMS) Program Terms

WorkSource operates a text messaging program called WorkSource Alerts. It delivers account and hiring notifications to job seekers and employers who have given express written consent and provided a mobile number.

What we send. Messages relate to your WorkSource account and hiring activity, including new job matches, application status updates, new messages from an employer or a candidate, interview invitations and reminders, verification status, and account and launch access notices.

How you opt in. You opt in by checking the text message consent box when you join the WorkSource waitlist at theworksource.com, or when you add a mobile number to your WorkSource account. Consent to receive text messages is not a condition of using WorkSource, creating a profile, posting a job, or applying to any job.

Message frequency. Message frequency varies and depends on your account activity.

Cost. Message and data rates may apply. WorkSource does not charge for text messages. Your mobile carrier's standard messaging and data rates apply.

How to stop. Reply STOP to any WorkSource text message to cancel. You will receive a single confirmation message and no further texts. You may also turn text notifications off at any time in your WorkSource notification settings.

How to get help. Reply HELP to any WorkSource text message, or email support@theworksource.com.

Carriers. Supported mobile carriers are not liable for delayed or undelivered messages.

Your mobile information. Mobile numbers and text message consent are used only to deliver the messages described in this section. WorkSource does not sell, rent, or share mobile numbers or text message consent with third parties or affiliates for their own marketing or promotional purposes. Mobile information is handled as described in the WorkSource Privacy Policy.

Acceptance

By creating an account, using the Platform, purchasing services, posting a job, applying for a role, or otherwise accessing WorkSource after these Terms become effective, the user acknowledges that the user has read, understood, and agreed to these Terms.

WorkSource Global, Inc.